Terms of service

Welcome to Mithila Chitrankan. By accessing our website or purchasing our products, you agree to the following Terms & Services. Please read them carefully before using our website.

1. General

Mithila Chitrankan offers handcrafted and hand-painted products inspired by the traditional Mithila (Madhubani) art of Bihar. By using our website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.

2. Products

Every product is individually handcrafted and hand-painted by skilled artisans. As each piece is made by hand, slight variations in colors, brushstrokes, patterns, and design are natural and make every product unique. These variations should not be considered defects.

3. Pricing

  • All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.
  • We reserve the right to change product prices at any time without prior notice.

4. Orders

  • Once an order is placed, you will receive an order confirmation via email or SMS.
  • We reserve the right to cancel or refuse any order due to product availability, pricing errors, payment issues, or suspected fraudulent activity.

5. Shipping & Delivery

Orders are processed within the estimated timeframe mentioned on the product page. Delivery timelines may vary depending on your location and courier services. Delays caused by weather conditions, public holidays, or logistics partners are beyond our control.

6. Returns & Exchanges

Since our products are handcrafted and often made to order, returns or exchanges are accepted only if the product is:

  • Damaged
  • Defective
  • Incorrect upon delivery

Customers must notify us within 48 hours of receiving the order and provide clear photographs or videos for verification.

7. Intellectual Property

All artwork, product designs, photographs, logos, website content, and branding displayed on this website are the intellectual property of Mithila Chitrankan. Reproduction, copying, distribution, or commercial use without prior written permission is strictly prohibited.

8. User Conduct

You agree not to:

  • Misuse the website.
  • Attempt unauthorized access to our systems.
  • Upload malicious content or harmful software.
  • Engage in any activity that may disrupt the operation of the website.

9. Limitation of Liability

Mithila Chitrankan shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products beyond the purchase value of the product.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except as required for payment processing, shipping, or legal compliance.

11. Governing Law

These Terms & Services are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Bihar, India.

12. Contact Us

For any questions regarding these Terms & Services, please contact us:

Email: mithilachitrankan@gmail.com
Phone: +91 7348738138