Privacy policy

At Mithila Chitrankan, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely through our payment partners)
  • Order History
  • IP Address and Device Information (for security and website analytics)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide order updates and shipping notifications.
  • Respond to your inquiries and customer support requests.
  • Improve our website, products, and services.
  • Send promotional emails or offers (only if you have opted in).
  • Prevent fraud and ensure secure transactions.

3. Payment Security

We do not store your credit card, debit card, or banking details. All online payments are securely processed through trusted third-party payment gateways.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties for:

  • Payment processing
  • Order fulfillment and shipping
  • Legal or regulatory compliance

These service providers are required to keep your information secure and confidential.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve your browsing experience.
  • Remember your preferences.
  • Analyze website traffic and performance.

You can disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You may request to:

  • Access your personal information.
  • Correct or update your information.
  • Request deletion of your personal information, subject to applicable legal requirements.

To make any such request, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: mithilachitrankan@gmail.com
Phone: +91 7348738138